Negative Improvement

Mamacita says:  We used to be big fans of Noble Roman’s Pizza.  We’d drive thirty miles to the nearest city, just to eat there.  We felt this way for many years.

Then one day we drove up there to Noble Roman’s, and when our pizza arrived, we discovered that somebody in corporate had decided to change the recipe for the pizza sauce.  We went back once more to make sure, and the sauce was still nasty.  We never went back.

Over the years, we’ve stopped going to certain restaurants and stopped buying certain products because of what we now call “negative improvement.”  In other words, somebody in charge of something besides customer satisfaction decided to save money by cheapening the ingredients or changing the recipe for a product that people liked, into something people decided wasn’t worth shelling out the gas and dining out money for.  Somebody got a big raise for “saving the company money,” and the customers stopped coming around.  Everybody knew why, too, but nobody “up there” believed it.

We went to Steak & Shake tonight.  Their menus were new and different, and many items were missing.  They no longer offer “platters,” and all the sandwiches come with fries.  If you don’t want fries, you have to order your sandwich from the a la carte list on the back of the menu and pay more money for any extras.

I’m sure there was a good reason for this change – other than money, I mean – but nothing comes to mind.  Except money.

I’m not a person who resists change, but I do look down my nose on change for change’s sake.

We go to certain restaurants for certain types of atmosphere, and we don’t appreciate cutesy attempts to transform an established atmosphere into some other kind of atmosphere.  If we wanted some other kind of atmosphere, we’d go someplace else.

And, of course, it all boils down to the almighty dollar.  Then again, if corporate pisses off enough people, we’ll take our almighty dollars elsewhere, won’t we.  Well, I will, anyway.

It’s enough to make a person just stay home and cook.  Almost.


Comments

Negative Improvement — 14 Comments

  1. We went to an all-you-can-eat prime rib at one of our favorite restaurants last nite, & they ran out of prime rib. We complained, they comped our check. Unusual in this economy, yes. We’ll go back again to see if they’re continuing to skimp on their promises. I believe in second chances.

  2. We went to an all-you-can-eat prime rib at one of our favorite restaurants last nite, & they ran out of prime rib. We complained, they comped our check. Unusual in this economy, yes. We’ll go back again to see if they’re continuing to skimp on their promises. I believe in second chances.

  3. Another suggestion I have is write to the Corporate offices and complain. If enough people complain about the menus…well-maybe something will be done.

  4. Another suggestion I have is write to the Corporate offices and complain. If enough people complain about the menus…well-maybe something will be done.

  5. I suppose I should add that all the Drive Thru operators and Servers had to go through a 90 minute class on how to use the new system. That was a waste of an hour and a half.

  6. I suppose I should add that all the Drive Thru operators and Servers had to go through a 90 minute class on how to use the new system. That was a waste of an hour and a half.

  7. Steak N Shake has a new owner. His name is Sardar Biglari. He buys companies, changes them, makes all the employees hate him, takes away their benefits, takes away their leadership positions-and then sales them. All of the employees at Steak N Shake hate the changes too. It’s a pain in the ass. They added those stupid little mini burgers that take 30 seconds to cook, and if people order a lot of them, then the grill operator is screwed when they’re knee deep in other orders. The Steak Franks are a joke. And so is the removal of platters. They’re doing away with Yogurt Shakes-but only when the warehouse runs out of Yogurt. I could tell you everything about the changes if you wanted to know…because my job was affected and I started to hate it.

  8. Steak N Shake has a new owner. His name is Sardar Biglari. He buys companies, changes them, makes all the employees hate him, takes away their benefits, takes away their leadership positions-and then sales them. All of the employees at Steak N Shake hate the changes too. It’s a pain in the ass. They added those stupid little mini burgers that take 30 seconds to cook, and if people order a lot of them, then the grill operator is screwed when they’re knee deep in other orders. The Steak Franks are a joke. And so is the removal of platters. They’re doing away with Yogurt Shakes-but only when the warehouse runs out of Yogurt. I could tell you everything about the changes if you wanted to know…because my job was affected and I started to hate it.

  9. Grrr…I don’t have a Steak ‘n Shake up here, and I miss a few things on their menu. I’m a bit concerned to hear about the menu changes (especially that they don’t offer platters. They could have at least offered the platters still or just a “basket” with only fries.) Will my faves be gone when I get back to my “hometown” Steak ‘n Shake this summer? Now I’m even more depressed. *sighs*

  10. Grrr…I don’t have a Steak ‘n Shake up here, and I miss a few things on their menu. I’m a bit concerned to hear about the menu changes (especially that they don’t offer platters. They could have at least offered the platters still or just a “basket” with only fries.) Will my faves be gone when I get back to my “hometown” Steak ‘n Shake this summer? Now I’m even more depressed. *sighs*

  11. I know what you mean, and I don’t like change in a favorite restaurant either. But in a good one, they will sometimes make something for you from the old menu, if you ask. I know that wouldn’t happen in your pizza place, but it did in a place here. Of course, they went out of business anyway, so it’s moot. LOL

  12. I know what you mean, and I don’t like change in a favorite restaurant either. But in a good one, they will sometimes make something for you from the old menu, if you ask. I know that wouldn’t happen in your pizza place, but it did in a place here. Of course, they went out of business anyway, so it’s moot. LOL

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